Privacy Policy

THRIVE WELL WELLNESS CARE

PRIVACY POLICY

1. Introduction

Thrive Well Wellness Care ("Company", "We", "Our", or "Us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, mobile application, website, or communicate with us.

2. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Emergency Contact Details
• Date of Birth
• Gender

Health Information

• Medical History
• Health Conditions
• Treatment Requirements
• Doctor's Recommendations
• Physiotherapy Assessment Reports

Technical Information

• Device Information
• IP Address
• Browser Information
• App Usage Data
• Location Information (if permitted)

3. Purpose of Information Collection

We may use your information to:

• Provide healthcare and wellness services.
• Schedule appointments.
• Connect patients with healthcare professionals.
• Process payments.
• Improve service quality.
• Respond to customer support requests.
• Comply with legal obligations.

4. Sharing of Information

We may share information with:

• Healthcare professionals assigned to your case.
• Payment processing partners.
• Government authorities when legally required.
• Technology service providers assisting our operations.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission can be guaranteed to be 100% secure.

6. Medical Information

Health-related information provided by users shall be used solely for service delivery and healthcare coordination purposes.

7. User Rights

Users may request:

• Access to their personal information.
• Correction of inaccurate information.
• Deletion of information where legally permissible.
• Withdrawal of consent where applicable.

8. Retention of Data

We may retain information for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

10. Children's Privacy

Our services are intended for individuals above 18 years of age or minors represented by a parent or legal guardian.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updated versions shall be published on our platform.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Thrive Well Wellness Care through our official communication channels.